Job Description

Date Active

Jul 5, 2022 12:00:00 AM

Requisition #

22-1748

Hours Per Week

40

Location

CT Region-CTHOM

City

Open

State

Connecticut

Job Description/ Requirements

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

 

Integrity, collaboration, accountability, agility, respect and excellence are at the forefront of everything we do. Our corporate priorities, values and guiding behaviors are the foundation of how we deliver for our clients, serve our communities and support our colleagues.

Job Summary:

The Cash Management Service Specialist is responsible for all ongoing activities once a CM business relationship has been established

Key Responsibilities:

  1. All ongoing activities once a CM business relationship has been established.
  2. Support customer base through maintaining a thorough knowledge of all CM products/services to ensure that all customer needs are identified and met on a proactive basis.
  3. Provide refresher telephone training and ongoing technical support for any CM products sold to customers.
  4. Prepare documentation as a result of a customer's request for additions/revisions to any CM service or product.
  5. Assist with the resolution of all workflow, payments, transactions, or other operational questions/issues posed by customers; document significant customer service issues and notify management.
  6. Manage internal operations requests and customer requests via the Cash Management e-mail Grp box and 1 888#.
  7. Enter service cases into Salesforce adhering to case quality standards
  8. Work towards case volume and case efficiency goals on a quarterly basis
  9. All other duties, as requested

Job Requirements:

High school diploma/GED required.

College Degree or equivalent work experience expected.

2-4 years of experience in an office environment and/or working with customers.

Effective communication skills with both internal staff and external customers.

Customer service orientation.

Technical Skills

Microsoft office

Basic knowledge of operating systems and browsers.

Integrity, collaboration, accountability, agility, respect and excellence are at the forefront of everything we do. Our corporate priorities, values and guiding behaviors are the foundation of how we deliver for our clients, serve our communities and support our colleagues.

Job Summary:

The Cash Management Service Specialist is responsible for all ongoing activities once a CM business relationship has been established

Key Responsibilities:

  1. All ongoing activities once a CM business relationship has been established.
  2. Support customer base through maintaining a thorough knowledge of all CM products/services to ensure that all customer needs are identified and met on a proactive basis.
  3. Provide refresher telephone training and ongoing technical support for any CM products sold to customers.
  4. Prepare documentation as a result of a customer's request for additions/revisions to any CM service or product.
  5. Assist with the resolution of all workflow, payments, transactions, or other operational questions/issues posed by customers; document significant customer service issues and notify management.
  6. Manage internal operations requests and customer requests via the Cash Management e-mail Grp box and 1 888#.
  7. Enter service cases into Salesforce adhering to case quality standards
  8. Work towards case volume and case efficiency goals on a quarterly basis
  9. All other duties, as requested

Job Requirements:

High school diploma/GED required.

College Degree or equivalent work experience expected.

2-4 years of experience in an office environment and/or working with customers.

Effective communication skills with both internal staff and external customers.

Customer service orientation.

Technical Skills

Microsoft office

Basic knowledge of operating systems and browsers.

 

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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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