Job Description

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Commercial Loan Administrator (CLA), also commonly referred to as Commercial Relationship Administrator in Banking, is a full-time role that reports into Webster’s Commercial Bank Middle Office. The role is customer focused supporting pre-closing, regulatory, and closing activities on originations and higher-level portfolio servicing requests, working closely with the Lending Teams and Operations to deliver high quality closings and exceptional customer experiences. The role ensures commercial loan closings are complete, accurate, and in accordance with Webster Bank’s credit policies and procedures. The role will be aligned with line of business segments, supporting Relationship Managers, Portfolio Managers, and Underwriters while working closely with Operation and Deposit Services partners.


  • Serve as the primary "bridge" between the Lending Team and Operations to serve the customer across the life of the loan for designated portfolios, coordinating and working with the Lending Team, Operations, Attorneys, and Borrowers
  • Conduct KYC activities (BSA Compliance) and complete entity setup on loan systems
  • Prepare Loan Setup forms and complete checklists required by Loan Operations for closing
  • Support PM on collateral due diligence, ordering flood searches and coordinating flood packages, as applicable
  • Process good faith deposits, verify third party open/paid invoices (attorney, appraiser, environmental), and reconcile debits and credits for disbursement balancing
  • Coordinate pre-closing activities with Attorney for new loans, modifications, extensions, and renewals
  • Monitor/coordinate insurance needs as applicable
  • In conjunction with LOB, review draft loan documents to ensure alignment with bank policy, credit approval terms, and loan system compatibility
  • Obtain and verify funding instructions or requirements, receive clear to close form attorney, ensure all accounts are balance, and hand off complete closing package to Loan Operations for booking
  • Support Treasury Deposit Services to process and coordinate any openings or necessary online services
  • Perform quality control checks on loan and lending systems to ensure loan accuracy
  • Follow-up on missing & pending items as well as ongoing documentation such as expired or cancelled insurance (work with operations to ensure timely force placement as necessary)
  • Assist PM’s if needed with follow-ups for other types of ticklers - financial statements, covenants, manual tax monitoring, etc.
  • Support "lighter touch" customer requests (i.e., balance inquiries, loan statement requests, interest rate options, extensions, etc.), working with the LOB to approve and Operations to execute
  • Review advance requests and circulate for approval, and submit to Loan Operations for processing
  • In alignment to bank policy and procedures, coordinate internal loan system administrative coding changes with Loan Operations
  • Work on internal projects to improve the lending process, enhance/expand middle office capabilities, and support the Lines of Business & Operations

Educations, Skills & Experience:

  • Bachelor’s degree from an accredited college or university
  • Prior paralegal, commercial lending loan administration, and/or closing experience on $10MM-$50MM+ commercial transactions (5+ years) within borrower segments (C&I, CRE, Sponsor & Specialty, ABL, etc.)
  • Strong interpersonal and customer service skills to interact with lending teams, operations partners, attorneys, and borrowers
  • Strong understanding of commercial lending process, compliance & regulations, loan types/products/structures, etc.
  • High confidence in reviewing and understanding legal loan documents and contract terms (paralegal experience is a plus)
  • Ability to multitask and manage multiple transactions and servicing requests, simultaneously
  • Basic understanding of loan & lending systems (i.e., Signature, ACBS, Loan IQ, Sageworks LOS, Salesforce, etc.) and proficiency in Microsoft Applications
  • Fundamental math/accounting/finance skills to understand debits, credits, balancing, amortization schedules, etc.

The estimated salary range for this position is $75,000 USD to $95,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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