Senior Associate, Cash Management

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

This position will provide exceptional problem resolution, customer service, guidance and troubleshooting to our clients. This role will also work closely with other business partners in the commercial and business banking space. They will be proficient in all Treasury Management products and service as well as an understanding of specialty products offered by Webster Bank.

Key Responsibilities:

• Implement Treasury Management Service request submitted by the Commercial and or Business Banking team for new and existing clients. Ensure all Corporate Services applications received through service requests are completed and accurate. Review Files to verify all necessary documentation and approvals as per procedures are noted and uploaded into Nautilus for retention.

• Provide technical support to resolve client issues with applications/products/services such as, Bank Check Express, ACH, Wire Transfer, Positive Pay, Business Bill Pay, remote deposit capture systems and/or Treasury Management Services. 

• Perform continuous assessment of corporate service operations while furnishing oversight and guidance regarding effective client service and issue resolution techniques. Assist with implementing quality assurance processes to improve client experience and promote operational efficiency.

• Collaborate with peers and across business lines.

• Work with our vendors associated with Treasury Management products to identify/submit product software issues, test proposed resolution with IT, and resolve software, functionality, and system issues. 

• Perform other duties or accountabilities as assigned.  Meet and or exceed service, productivity and quality metrics set by department management.

• Demonstrate adaptability to new technology. Demonstrate proficiency with all systems, tools, resources utilized daily.

• Ensure compliance with all regulations, policies, and procedures.

Skills/Experience Required:

• At least 2 years of Treasury Management experience

• Practical knowledge of Microsoft Office suite (Outlook, Excel, Word)

• Ability to work a flexible and/or rotating schedule.  May be required to work Saturdays, Sundays and extended hours.

The estimated salary range for this position is $25.00 to $30.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.