Job Description

Date Active

Sep 7, 2022 3:44:42 PM

Requisition #

22-1983

Hours Per Week

40

Location

Remote - Nationwide

City

Remote

State

Job Description/ Requirements

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.

 

Are you ready to join us?

 

Position Summary

Provide creative and technical contributions to support business-critical applications/services/files. Respond to, identify, and resolve application/services/files-specific issues as they arise for internal and external stakeholders in multiple operating environments. Coach junior and intermediate level application support team members

 

Major Duties and Responsibilities

  • Respond to, identify, and troubleshoot application-related issues to their full resolution.
  • Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
  • Become familiar with the organization's operational processes and how they interact and leverage applications.
  • Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
  • Monitor application-related jobs, processes and performance using available tools, logging databases, and the feedback of internal stakeholders.
  • Contribute as a member of an Agile scrum team, pulling in user stories when new issues arise and providing feedback in grooming sessions.
  • Work collaboratively within the scrum team, IT department and internal operations teams.
  • Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
  • Constantly seek ways to improve processes and reduce manual operations.
  • Utilize programming skills to solve tech debt items.
  • Availability in the team's on-call rotation in the event of production issues after business hours.
  • Coach junior and intermediate level team members.

 

 

Education, Experience, and Skills

  • Bachelor’s Degree in related field required.
  • 4+ years of professional IT experience.
  • Solid understanding of current/planned system service levels and disaster recovery procedures.
  • Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
  • Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
  • Experience with ServiceNow and production support process.
  • Coding experience with C#, .NET core.
  • Development experience with SQL (e.g. Postgres, MS SQL).
  • Experience with Web API.
  • Experience in AWS environment.
  • Worked in Agile/scrum team.
  • Familiar with Confluence and Jira.
  • Excellent communication skills.
  • Experience with front-end (e.g. Angular).

 

 

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#LI-REMOTE

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Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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