Senior Analyst, Treasury Management Services
Job Description
Date Active
Apr 2, 2023 8:38:05 PMRequisition #
23-1277Hours Per Week
40Location
200 Executive Blvd South-HF433City
SouthingtonState
ConnecticutJob Description/ Requirements
If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Job Summary:
The Cash Management Service Specialist is responsible for all ongoing activities once a CM business relationship has been established.
Key Responsibilities:
- All ongoing activities once a CM business relationship has been established.
- Support customer base through maintaining a thorough knowledge of all CM products/services to ensure that all customer needs are identified and met on a proactive basis.
- Provide refresher telephone training and ongoing technical support for any CM products sold to customers.
- Prepare documentation as a result of a customer's request for additions/revisions to any CM service or product.
- Assist with the resolution of all workflow, payments, transactions, or other operational questions/issues posed by customers; document significant customer service issues and notify management.
- Manage internal operations requests and customer requests via the Cash Management e-mail Grp box and 1 888#.
- Enter service cases into Salesforce adhering to case quality standards
- Work towards case volume and case efficiency goals on a quarterly basis
- All other duties, as requested
Job Requirements:
- High school diploma/GED required.
- College Degree or equivalent work experience expected.
- 2-4 years of experience in an office environment and/or working with customers.
- Effective communication skills with both internal staff and external customers.
- Customer service orientation.
- Technical Skills
- Microsoft office
- Basic knowledge of operating systems and browsers.
The estimated salary range for this position is $75,000 USD to $90,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location In addition, this position is eligible for incentive compensation.
The estimated salary range for this position is $75,000 USD to $90,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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Equal Opportunities
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 5/31/2023
Job Status: Full Time
Job Reference #: 23-1277