Reg E Associate

I.  POSITION SUMMARY

REG E compliance is one of the most crucial aspects of the banking industry. The candidate will be responsible for accurately investigating, processing, and finalizing ACH, Zelle, ATM and Debit Card disputes in accordance with Regulation E and MasterCard/VISA’s rules and restrictions. The ideal candidate will possess outstanding analytical and critical thinking skills as well as the ability to work in a fast-paced environment to ensure timely and accurate resolution of disputes while maintaining both the customer experience and controlling the bank's losses. The candidate must maintain ownership of each dispute from start to finish and resolve all cases assigned to them. Daily outbound calling to merchants, internal and external business partners and customers is required. Candidate will also assist with inbound calls from bankers and customers regarding our disputes.

II. MAJOR DUTIES & RESPONSIBILITES

1. Research all claim types and provide provisional/final credit within Reg E timeframes.
2. Manage/maintain detailed files with regards to disputes in process, including but not limited to monitoring approaching deadlines, submitting required/requested documentation to the appropriate business partners, follow up conversations with customers, and keeping cohesive and chronological notes for each claim to ensure accuracy and efficiency throughout the dispute process.
3. Uphold an exemplary level of attention to detail while processing claims to ensure accuracy and consistency throughout the investigation.
4. Ensure all appropriate documents are sent to customers and/or our business partners within the required timeframes.
5. Communicate with both external and internal customers via phone, email, or mail regarding dispute status, general information, etc.
6. Continually enhance knowledge of Reg E and /MasterCard/VISA’s core rules while staying updated on industry trends/changes.
7. Maintain daily production levels that consistently meet or exceed daily/monthly/annual goals.
8. Identify areas of improvement and suggest changes to help streamline existing processes.
9. Follow all quality control measures to ensure that all regulatory and departmental requirements are met.
10. Partner with various internal lines of business as necessary.
11. Obtain a satisfactory Quality Control score on a monthly and averaged yearly basis.

III. EDUCATION, EXPERIENCE & SKILLS

• Strong working knowledge of Regulation E required.
• 5+ years banking experience required.
• Exceptional organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Strong written and oral communication skills.
• Professional phone etiquette.
• Ability to make accurate and timely decisions without assistance.
• Familiarity and comfort with Microsoft Office products.

The estimated salary range for this position is $19.25 HR to $24.00 HR. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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