Job Description

Date Active

Apr 5, 2022 12:00:00 AM

Requisition #


Hours Per Week



436 Slater Road-HF308


New Britain



Job Description/ Requirements

Since 1935, Webster Bank has been helping individuals, families and businesses meet their financial goals. As a leading regional bank, Webster's strong foundation is built on our core values of responsibility, respect, teamwork, trust and commitment to our communities. Webster bankers remain our most valuable asset, and we pride ourselves on our diverse, equitable and inclusive work environment. Come join our team!


The QA Lead is a key leader in the Webster Technology organization. Owns the Software Testing practice across the enterprise and is responsible for growing the practice in line with the Scaled Agile Framework (SAFe) best practices. The QA Lead's major responsibilities are to manage a large team of testers and enhance processes and tools for our QA strategy. Shape our QA strategy, execution, and metrics to support multiple applications, both internal and customer facing. The role will also work closely with partners to refine testing standards and best practices while contributing towards predictable delivery of quality releases.


  • Lead/Mentor other QA Analysts to evaluate and test software programs and software development procedures used to validate that programs function according to business requirements and conform to establishment guidelines.
  • Collaborate with vendor partners to work towards common goal of software testing and quality. Engage with offshore vendor teams as needed to gain efficiency.
  • Manage the vendor relationship by working closely with engagement leads to evaluate and track proposals throughout the life of the agreements.
  • Define methods to eliminate or mitigate software risks and ensure compliance with security and risk requirements.
  • Evaluate change requests, considering increased value versus technical considerations and overall risk; assist in managing defect tracking and resolution.
  • Develop performance measures, test plans, testing methodology, and product release criteria based on business, compliance, risk and technical requirements.
  • Develop, define, and implement testing strategies and processes corresponding to the needs of the system (including environment(s)) or project.
  • Utilize metrics to evaluate and provide information on system readiness, defect tracking, and other measurements as appropriate.
  • Actively look for and implement quality and testing efficiency to improve the overall system delivery.
  • Guide teams on latest testing trends and tools based on a strong understanding of testing best practices.
  • Effective system design and problem-solving skills.
  • Strong interpersonal and communication skills, flexibility, team spirit, and positive approach.
  • Willingness to work in a dynamic agile environment and participate in all aspects of our agile process

Education, Experience & Skills

  • Bachelor's degree required
  • 7+ years of QA/testing experience.
  • 3+ years of experience in Mobile testing on iOS, Android platforms
  • 3+ years of HP ALM, JIRA, Perfecto, jMeter or similar experience is required
  • Ability to manage multiple teams across multiple applications.
  • Vendor management experience
  • Strong knowledge of SDLC, SAFe Agile and Waterfall methodology is a plus
  • Strong experience with Web Services / API testing (Postman, SoapUI or similar)
  • Web test and Mobile test automation (using Appium, SourceLabs, Selenium WebDriver or similar)
  • Strong skill in Back-end Testing using SQL queries on Oracle and SQL Server.
  • Able to work in a highly visible, fast paced, changing environment.
  • Excellent understanding of Mobile technologies.
  • Excellent oral, written and interpersonal communication skills
  • Experience in the banking or financial services industry



Application Instructions

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