Mgr Consumer Loan QC

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Job Summary:

The Manager, Consumer Loan QC is responsible for supporting the Consumer Credit Quality Control program through the periodic assessment, on a loan specific and portfolio-wide basis, of credit quality loss exposure related to delinquent loan management. The incumbent’s responsibilities include monitoring compliance with established business line and corporate policies and making recommendations for improving quality. For new loan originations, the incumbent manages the re-verification process, and the associated vendor relationships.

Key Responsibilities:

• Conduct quality control reviews in accordance with Webster policy and procedures. Manage all aspects of assigned reviews including planning, fieldwork, determining appropriate ratings and formal recommendations as needed.

• Oversee loan testing activities (executed via internal team or 3rd party vendor) for both residential and consumer portfolios.

• Complete required reviews of both retail and correspondent originated loans.

• Issue periodic reporting summarizing loan review findings and recommendations.

• Manage vendor relationships on a day-to-day basis, provide oversight and training as needed. Manage billing process.

• Maintain specific areas of subject matter expertise (i.e., Residential and Consumer Lending) and be responsible for the ongoing education of other department members in these areas.

• Monitor changes to investor and Webster guidance and update Quality Control procedures, as necessary.

• Key point of contact with business unit leaders to mitigate risk issues, determine root causes and establish actions plans to address.

• Create and maintain detailed reporting, including dashboards, to distribute to senior management, lines of business and other stakeholders, as necessary.

• Provide consultative feedback to Managing Director, Consumer Credit Quality Control relative to credit/loan quality issues arising from reviews.

• Work with investors as well as regulators to address audits and stay informed of pending changes to guidance.

• Assist with the development and training of junior staff as well as vendor staff performing loan reviews.

Experience:

• Bachelor’s degree in related field required or equivalent supplementary education with related work experience, preferred

• A minimum of 6 years relevant experience in default management, audit, credit analysis or quality control.

• Detail oriented and able to work well independently and within deadlines.

• Solid working knowledge of default management requirements from Collections to REO.

• Report writing skills.

• Excellent Excel skills for tracking and monitoring quality control reviews

• Strong financial statement and tax return analysis skills within assigned discipline.

• Excellent verbal and written communication skills

• Ability to exercise sound judgment using critical thinking skills; evidence discretion in decision making and in handling confidential information.

The estimated salary range for this position is $85,000USD to $95,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.