Managing Director, Commercial Card Operations

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Commercial Card Operations Manager maintains responsibility for the day-to-day operational and tactical tasks necessary to support the Commercial Card team. They will monitor key performance indicators including financial analysis, performance metrics and will represent the card team on internal initiatives involving data integration, process improvements, risk controls, procedure management, and rebate payments.

Responsibilities:

• Oversees the day-to-day operational management of the product, ensuring the product and related processes are operating as expected, leading issue resolution, supporting client acquisition, monitoring and measuring performance, keeping partners informed and providing oversight, working with vendors, etc.
• Will own all commercial card procedure documentation including ongoing maintenance and reviews as required by line of business.
• Ensures product and processes comply with relevant regulatory requirements
• Management of identified customer enhancement activities such as monthly statements and rebate facilitation of reporting to customers, partners, credit and risk tracking
• Facilitates customer rebate payouts in accordance with customer contract terms
• Monitoring and maintaining quality standards across all operational aspects including ongoing validation of vendor-supplied data used in daily Commercial Card operations.
• Develops and maintains a central repository of all client contracts, vendor contracts, and key contact information
• Process documentation including procedures, internal and external workflows, systemic flows, accounting treatments, credit underwriting, segregation of duties.
• Develops and updates monthly financial reporting including spend trends, profitability metrics, portfolio analysis, forecasting, with possibility of participation in long-range goal planning.
• Notification, tracking, and resolution of customer delinquencies.
• Notification, tracking, and resolution of customer billing setup changes
• Identify processes that will improve client experience or support revenue growth
• Collaborate with other areas of the bank including Deposit Ops, Loan Ops, Compliance, Product, Risk Management, Credit partners.
• Act as liaison for partners in Sales, Service, Implementations, Account Management, etc. and supports these teams in the resolution of any service (escalation point) delivery issues.
• Assisting to track financial revenue from Commercial and Consumer as appropriate.
• Responds to internal audit requests.
• Other projects/duties as assigned.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Adheres to Bank policies and procedures and completes required training).

Education, Skills & Experience:

• High school diploma or GED required.
• Advanced degree - Associates, Bachelors, Masters, etc. - preferred.
• The ideal candidate should have a background in Commercial Card and is well versed in all card product offerings and associated operational best practices.
• Strong financial analytical skills in order to conduct profitability analysis on new and existing products
• 7-10+Years of Commercial Card Management experience required
• Familiarity with corporate ERP systems, purchase requisition systems, accounting systems, accounts payable and expense management processes
• Excellent organization and planning skills
• Proficiency in data analysis and reporting
• High level of proficiency with Microsoft Office products including Word, Excel, PowerPoint
• Strong written and verbal communication skills
• Ability to negotiate with internal stakeholders
• Strong project management skills
• Collaborative mindset
• Strong business orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business.
• Data driven and analytical, while also being a creative thinker
• Excels at managing multiple initiatives simultaneously within tight deadlines
• Strong analytical, problem solving and planning skills

The estimated salary range for this position is $160,000 USD to $180,000 USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.