Job Description

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The First Line Control Officer’s role enables the Bank to embed dedicated risk and control professionals into the First Line Units. These individuals will help to design and improve the frameworks contributing to the First Line Unit responsibilities set forth in the Risk Management Framework, raise general risk awareness, and share controls best practices with Banking Operations colleagues.  General role activities include:

·         Designing frameworks and business unit Policy to ensure quality of execution in:

*           Self-assessments, across applicable risk stripes, to identify and assess current and emerging risks.

*           Self-identification and self-reporting of inadequate controls (i.e., issues).

*           Issue remediation including sufficient evidence to support closure.

*           Managing and monitoring line-of-business risk metrics.

·         Reviewing team’s documentation and reporting of risk acceptances in applicable risk stripes.

·         Creating  and delivering Risk and controls-related training and communication.

·         Designing and optimizing control testing activities


  • Deliver quality executions of multiple enterprise risk programs.
  • Work closely with 2nd line risk team program owners to deliver the various risk assessments, evaluations or any other routine to help create and manage a business line risk profile
  • Support Operations Risk engagement in the various Risk Management governances, to ensure the business is properly represented as well keeping the BCO roundly informed of the risk landscape.
  • Lead and be accountable for Banking Operations participation in RCSA, specifically process definition, control identification, procedural completeness, risk rating, and testing/ quality control opportunities.
  • Design/ Lead effective Issue Management protocols within multiple Banking Operation lines of business by ensuring issue are properly documented, risk rated, mitigation actions are sound and achievable within timeline, reporting status, chasing updates, issue maintenance through closure.
  • Lead effective SOX control program executions, by ensuring controls are properly documented, understood by control owners, executed timely with quality, and managed.
  • Lead in the design, creation, gathering an reporting of various risk/control/ performance metrics as related to Banking Operations business lines.
  • Quality Review and document effective testing across a wide range of applications impacting clients and colleagues by coordinating test activities/deliverables and communicating all results with all stakeholders.
  • Oversight control testing across Bank Operations to ensure positive client experience while complying with regulations and carrying out the company's defined risk management.
  • Challenge effectiveness of design and operation of instituted risk programs within Operations.
  • Be a trusted advisor to all business units, while incorporating risk management practices of quantifying/ qualifying risk issues or potential events.
  • Design and review reports to senior management and executive committees on risk programs results, unmitigated risks with strategies and efforts to address, and assists with regulatory examination preparation.
  • Ensure Regulatory/ Compliance laws are properly mapped, and controls instituted.
  • Sponsor/ Lead special projects and initiatives as appropriate.

Skills, Education and Experience Requirements:

  • BS in Economics, Finance, Accounting, Business Administration, or related field required. Advanced degree preferred.
  • Operational risk management, enterprise risk management, or audit experience required.  Project management and banking experience preferred.
  • Able to manage and execute multiple complex projects within required timelines and expectations required.
  • Highest level of professionalism, ability to effectively influence and develop relationships across the organization.
  • 10-15 years of experience working in a similar risk and control function either in first, second, or third line of defense.
  • Substantial experience in working within/ aligned to a Consumer or Commercial Banking Operations area.
  • SOX Program or testing experience.
  • Ability to influence stakeholders and drive better outcomes.
  • Demonstrated conceptual thinking and analytical skills.
  • Excellent organizational skills and attention to detail
  • Excellent communication skills required.
  • Expert PC/system skills including expert experience with Microsoft Word, Excel, PowerPoint, Visio, and other data analytics solutions.


The estimated salary range for this position is $150,000 to $165,000. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

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