Manager, Transformation & Remediation

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Position Summary

The role of Chief Controls Office - Manager, Transformation & Remediation at Webster Bank will play a critical leadership role in strengthening the bank’s control environment. This individual will be responsible for supporting Transformation initiatives across Front Line Control Office functions, including implementation of critical technology to advance key programs, while ensuring compliance with internal policies, regulatory requirements, and industry best practices. The ideal candidate will bring expertise in leading transformational initiatives including large scale risk management technology implementations within the banking sector, and project management experience. This individual will be supporting multiple strategic and transformational initiatives and the delivery of critical, large-scale, complex, high-visibility, regulatory remediation programs. 

Key Responsibilities

• Support the execution of transformation initiatives focused on enhancing the overall risk and control environment, including implementation and ongoing support for the Bank’s control testing platform. 

• Work closely with business units, risk management, and compliance teams to drive the timely remediation of weaknesses or deficiencies identified through internal assessments or regulatory reviews.

• Track and monitor the progress of transformation efforts, ensuring corrective actions are implemented within established timelines and in compliance with regulatory standards.

• Support the strengthening of the organization’s risk and control framework, helping to identify areas for improvement and ensuring control mechanisms are continuously enhanced.

• Develop and maintain clear reporting structures, providing updates on progress, and supporting senior leadership in communicating the effectiveness of these initiatives to both internal and regulatory bodies. 

• Stakeholder Engagement: Work closely with key stakeholders within Front Line Controls Team, Enterprise Risk Management, Operational Risk Management, Internal Audit and others

• Training & Awareness: Assist with training sessions and workshops to enhance awareness and understanding of the controls management platform with key stakeholders and foster a proactive risk culture.

• Continuous Improvement: Evaluate and improve methodologies and processes to adapt to changes in the regulatory environment, business operations, and emerging risks.

• Policy & Procedure Development: Contribute to the development and update of policies and procedures related to Transformation & Remediation activities. 

Education: 

• High school diploma or GED required. Advanced degree (Associates, Bachelors, Masters, etc.) in Finance, Business Administration, Risk Management, or a related field preferred.

Experience: 

• Minimum of 5 years of experience in program management, risk management, operational risk, or internal audit within the banking or financial services industry.

• Experience with Risk and Control Self-Assessment (RCSA), Internal Controls Design or Controls Testing programs.

• Prior experience with implementing or managing Workiva/Wdesk controls management solution

Knowledge:

• Understanding of governance, change management, banking regulations, risk management frameworks, and internal control standards.

• Understanding of operational risk management techniques and control assessment methodologies.

• Knowledge of OCC Heightened Standards and Regulatory Category IV banking requirements preferred.

Skills:

• Excellent project management skills.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent verbal and written communication abilities

• Ability to influence stakeholders and build effective working relationships across business units and lines of defense.

• Strategic thinker with attention to detail and operational acumen.

• Strong commitment to quality and continuous improvement.

• Proficiency in risk management software and data analysis tools.    

This role has a hybrid work schedule and can be based in our Waterbury, CT; Southington, CT; and Stamford, CT locations.

The estimated base salary range for this position is $100,000 USD to $115,000 USD.  Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.