Manager Risk Policy Operations & Assurance

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

This role supports the Director of Policy Governance and Assurance in enhancing Webster Bank’s enterprise-wide policy framework. The individual in this position will play a critical role in ensuring that the bank’s policy architecture is robust, standardized, and fully aligned with regulatory expectations-particularly the OCC Heightened Standards-and internal risk governance principles. The role is both strategic and operational, involving hands-on execution of policy processes as well as the development of assurance mechanisms that promote accountability, transparency, and effective risk management across all business units.
 
Key Responsibilities
Policy Governance Leadership

• Lead the design and execution of an enterprise-wide policy governance program that aligns with regulatory expectations (including OCC Heightened Standards), Webster’s risk governance framework, and internal control structures. Ensure policies are properly owned, regularly reviewed, and clearly linked to underlying risk and control frameworks.

 
Lifecycle Management

• Oversee the full policy lifecycle-including creation, review, approval, implementation, monitoring, and retirement-within a centralized governance model. Ensure traceability and consistency across all business functions and documentation.

 
Policy Assurance and Monitoring

• Develop and manage a policy assurance program that tests compliance with policy requirements across the enterprise. Identify gaps in policy adherence, recommend corrective actions, and monitor remediation efforts. Support effective implementation of controls through cross-functional coordination.

 
Regulatory and Board Reporting Support

• Prepare high-quality governance documentation to support board-level reporting, internal committees, and regulatory reviews. Provide insights and analytics that demonstrate the maturity and effectiveness of the policy framework.

 
Regulatory Alignment and Risk Culture Advancement

• Monitor changes in regulatory expectations and incorporate them into the policy governance process. Support the development of a strong risk-aware culture by embedding governance principles into the business through training, guidance, and collaboration.

 
Qualifications
Education

• Bachelor’s degree required; advanced degree in business, law, risk management, or a related field strongly preferred.

 
Experience

• 4-7+ years of experience in enterprise risk management, policy governance, internal audit, or regulatory compliance, preferably within a banking or financial services environment.

• Demonstrated experience implementing and maintaining policy governance structures and assurance frameworks.

• Proven knowledge of OCC Heightened Standards, especially in the areas of risk governance, board oversight, and independent risk management.

 
Skills and Competencies

• Strong analytical, research, and problem-solving skills with the ability to assess complex policy and regulatory issues.

• Excellent verbal and written communication skills, capable of creating governance-level reporting and executive-ready documentation.

• Knowledge of banking products, services, and operations.

• Familiarity with current risk reporting practices and internal control environments.

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

• Experience with GRC platforms such as RSA Archer, ServiceNow, or similar systems is a plus.

This role has a hybrid work schedule and can be based in our Southington, Stamford and Waterbury locations.

The estimated base salary range for this position is $105,000 USD to $120,000 USD.  Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.