Manager, Consumer Bank Operational Risk

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

First line risk management professional to serve as Line of Business /business unit dedicated SME on risk and compliance to support and guide Consumer Banking on best practices.

Manage areas of the Consumer Banking processes and oversee the implementation of high-level risk assessments and provide a LOB/business unit view on risk vulnerabilities in comparison to the organization’s risk appetite, regulatory expectations and recommend remediation strategies for identified gaps.

RESPONSIBILITIES:

• Serve as dedicated RM subject matter expert for assigned business unit(s)/lines of business(es).
• Support project initiatives for assigned business unit(s)/lines of business(es).
• Identify, monitor, map and manage core processes for assigned business unit(s)/lines of business(es).
• Conduct and manage end to end RCSA program for assigned units and core processes within Consumer Banking.
• Identify, monitor, maintain and refresh key risk indicators and KRI dashboards for assigned business unit(s)/lines of business(es).
• Prepare, test, and distribute KRI reporting on at least a quarterly basis.
• Develop, maintain, and refresh internal Consumer Banking Risk procedures, policies, and processes.
• Track, manage and close all open issues for assigned business unit(s)/lines of business(es).
• Manage day to day complaint oversight responsibilities to include but not limited to complaint classification, regulatory impact assignment, case management and SLA reviews.
• Manage complaint response SLA reporting.
• Manage assigned business unit(s)/lines of business(es) 3PRM, ISRA activities as required.
• Develop and submit updates and reminders for assigned business unit(s)/lines of business(es).
• Provide ongoing and SME risk consultation to Consumer Bank partners to influence process changes and management support with balanced and effective solutions.
• Assist in regulatory due diligence and compliance requirements.
• Assist in regulatory exam preparation.
• Manage day to day Exception to Procedure processes.
• Manage NMLS Administration.
• Conduct and monitor ad hoc risk related reporting and follow up, track, analyze, and report on any complex risk issues; additional reporting responsibilities as required.
• Additional ad hoc duties may be assigned as needed.
• Support MD/Director CBOR on projects and initiatives.
• Other responsibilities as outlined in the FLRO Addendum.

REQUIREMENTS:

• Bachelor’s degree in related field, or equivalent experience, required.
• 5-7 years of experience working in audit, operations, risk, compliance.
• CRCM designation desired, but not required.
• Must work well independently and in a team environment.
• Comfortable with emerging technology.
• Advanced Microsoft Office skills; Excel and Visio especially.
• Working knowledge of How 2 Work, Salesforce, and Logic Manager preferred.
• Broad knowledge of compliance, risk, regulatory expectations, and bank best practices.
• Excellent analytical, communication, project management, and time management skills.
• Adept at building relationships at multiple levels.

The estimated salary range for this position is $80,000.00 to $100,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.