Job Description

Date Active

Nov 30, 2022 5:52:19 PM

Requisition #


Hours Per Week



200 Executive Blvd South-HF433





Job Description/ Requirements

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. 

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!




The incumbent will focus on collecting financial documentation from borrowers facing hardship and requesting loss mitigation assistance. Borrower contact is required as follow up calls will be needed to obtain a complete package for analysis. Monitoring active intake portfolio for timely mailing of required letters is essential to meet required CFPB deadlines. There are other various administrative functions in this position to support the loss mitigators as needed.


  • Timely review all incoming documents to determine if the document(s) constitute a complete request for Loss Mitigation
  • Send written letters to borrowers confirming the Completeness or Incompleteness of their Loss Mitigation request package
  • Outbound and inbound calls to/from borrower in regards to incomplete or complete Loss Mitigation packages
  • Monitor daily Loss Mitigation Outlook Mailbox activity for Intake Pkgs and related documentation and consumer complaints.
  • Promptly open, stamp and log incoming mail and checks received, distributing in accordance with area procedures
  • Order Credit Reports in accordance with staff requests ensuring that proper forms and controls are followed for handling confidential information
  • Order Valuations (DVI, Appraisal or BPO)
  • As assigned, make outbound and take inbound Collections calls
  • Manage documentation to ensure files are properly organized and scanned to ONBASE for long term retention following applicable milestones in the loss mitigation, consumer compliant , cease & desist or loss mitigation appeal process
  • Adhere to strict CFPB timelines related to Loss Mitigation
  • Adhere to Investor/Insurer requirement documentation when required
  • Prepare documents for periodic audits, exams or reviews by internal of external parties.
  • Assist the Loss Mitigation with preparation of modifications, deferrals, restated notes as needed
  • Additional loss mitigation tasks as assigned
  • Assist area managers with other projects and initiatives as required
  • High School Diploma or GED is required
  • 2 - 4 years of experience a financial services or related industry environment with heavy administrative responsibilities

The estimated salary range for this position is $20.19 HR to $21.64 HR. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.




Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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