Job Description

Date Active

Nov 18, 2022 11:02:11 AM

Requisition #


Hours Per Week







Rhode Island

Job Description/ Requirements

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. 


Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!


Due to the department's success, Webster Bank has a Consumer Loan Originator opportunity in the Financial Solutions Center. Now is a great time to join a growing organization!


Job Summary:
Facilitate needs based selling of consumer lending products via telephone, online chat and internet. Originate and manage large quantities of loans utilizing a variety of lead sources. Cross sell other bank products and services as appropriate to meet customer needs while providing superior service to existing customers as well as prospects.



* Meet or exceed sales, service quality, and productivity goals on both an inbound and outbound basis.

* Handle inquiries from customers and prospects on mortgage and consumer loans by phone and internet.

* Act as an advocate for the customer, making logical decisions that balance customer needs with Webster objectives.

* Ask discovery questions to determine customer needs.

* Calculate loan--to-values, consider credit and debt to income positions as well as compare a variety of products, programs and pricing in order to make appropriate recommendations to customers.

* Generate business through outreach programs leveraging auto-dialer technology as directed.

* Capitalize routinely on opportunities to cross sell other bank products and services.

* Serve as the main point of contact for all loans from application to closing for customers.

* Track sales appropriately in order to ensure proper incentive payout as well as channel reporting.

* Comply with all regulatory and compliance related requirements.

* Develop and maintain professional working relationships with peers and business partners.

* Create and leverage book of business as source for ongoing business and referrals.

* Manage time appropriately each day in order to follow up with customers and contacts as well as meet deadlines consistently.

* Follow schedule as directed each day in order to provide appropriate phone coverage for customers




* High School / GED required.

* Some college preferred.


* 3 -- 5 years of experience of loan origination / sales and service experience.

Job Skills / Knowledge:

* Must have a minimum of three years of mortgage loan origination experience.

* Ability to negotiate and discuss a variety of mortgage scenarios and follow through with appropriate recommendation for customer based on credit, estimated home value, income as well as other factors.

* Ability to generate and manage large volumes of loans (35+ loans managed in pipeline at any given time).

* Creativity in structuring loan deals.

* Ability to influence and negotiate with customers and business partners.

* Demonstrate time management skills.

* Ability to multi-task.

* Flexibility.

* Goal oriented.

* Active listening skills, with the ability and drive to provide superior service.

* Suitability- call center position, wearing a head set seated at a computer all day.

* Reliable.

* Detail oriented.

* High tolerance for stress.

Physical Demands / Working Conditions:

* Typical office environment / working conditions.



The estimated salary range for this position is $14.00 HR to $17.00 HR Plus Commission. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.





Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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