Loan Operations Servicing Associate

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Loan Operations Servicing Associate provides support for the analytic and reporting efforts of the department's internal Servicing system that includes reviews of loan-level tracking as well as report analysis.

• Sets up and maintains the ACH data for all loans including providing timely borrower notification. Reviews and reconciles drafting files and resolves all errors and inquiries.

• Reviews and maintains billing cycle sweeps to ensure monthly periodic statements are prepared and delivered in accordance with CFPB regulations.

• Determines proper billing correspondence and reviews print vendor accuracy on billing statements.

• Completes all steps necessary including updates to the MSP system to comply with the servicing requirements for loan information.

• Reviews and completes QC for Credit Bureau reporting, E-Oscars, billing, and other system maintenance reports.

• Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines.

• Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data

• Maintains, updates and produces reports for all loan functions to help support the team and identify data discrepancies within current loan portfolio and incoming loan populations.

• Performs miscellaneous duties as assigned.

Skills & Experience

• Minimum of 2 year loan servicing experience (i.e. Mortgage, Consumer, or Commercial loan servicing)

• Operations/technical experience in banking, finance, or mortgage industry.

• Ability to understand and utilize investor guidelines.

• Some reporting experience and data analytics

• Intermediate Microsoft Excel skills

• Displays strong organizational skills and manages time effectively.

• Ability to multi-task and deal with competing priorities

• Ability to meet deadlines.

• Ability to adapt to a changing environment.

 The estimated salary range for this position is $25.00 to $30.00 USD hourly. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.