Loan Fulfillment-- Loan Servicer
436 Slater Road-HF308
- Respond to all inquires on loan accounts presented by Customer Care Center, Banking Centers, other lines of business internal to Webster Bank.
- Communications are handled in a professional tone and manner at all times, majority of inquiries are phone calls.
- Satisfies 99% of assigned electronic Fulfillment Requests received from OneTouch Workflows
- Independently generates professional written correspondence and retains complete and organized records for all borrower contacts, written and verbal.
- Performs electronic pay by phone requests the day received, corrects payment reject processing, assist with system file maintenance and routine customer requests from electronic, verbal and written sources.
- Coordinates the extraction of electronic fulfillment records from the OneTouch requests and ensures that resolution time frames are met.
- A strong attention to detail is required
- Reviews/coordinates/assists with large mailings to loan customers to include: 1098's, 1099's ,Escrow Analysis
- Reviews and follows through for qualified PMI removal requests.
- Other duties as assigned by Loan Fulfillment Supervisor
Job Reference #: 5000512657806