Director, Office Corporate Responsibilities (OCR) Administration

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Position Summary:

The Director, Office of Corporate Responsibility (OCR) Administration plays a pivotal role in supporting the chief Corporate Responsibility Officer.  This strategic position is responsible for:                                      

• Ensuring operational efficiency, compliance with policies and procedures, and effective resource management.

• Monitoring and tracking progress on departmental goals, ensuring key priorities stay on schedule and within scope.

• Leading the development and project management of presentations and other critical deliverables, ensuring all key stakeholders / teams are connected and aligned while working against a tight timeline.

• Overseeing the daily operations, implementing thoughtful planning and administrative functions for the Bank’s Office of Corporate Responsibility. 

• Managing governance activities and documentation for the business unit.

• Facilitating leadership team meetings, including agenda planning, capturing action items, and driving accountability for follow-ups.

This position demands a highly organized and proactive individual capable of managing multiple responsibilities and projects, and who can balance details with broader trends and goals. 

Key Responsibilities:

OCR Administration

• Maintain and manage the strategic plan and scorecard working with OCR leadership team.  Track progress and provide regular progress reports.

• Serve as a key liaison between OCR, Strategic Planning, Audit, Risk, Legal, and First Line Controls functions to ensure alignment of OCR strategy with all Bank strategic goals and regulatory oversight.

• Oversee the development and management of OCR Charters, Policies and Procedures including development where needed and review/approval schedules. Support the OCR team with documenting their procedures, ensuring compliance with Webster Policies and cross-functional procedures.

• Manage the Business Continuity Plan management by collaborating with leadership team and Business Continuity and Disaster Recovery team to maintain an updated plan and develop new plans where needed.

• Partner with First Line Control Officer to monitor, escalate, and facilitate the remediation of audits, events, and issues impacting OCR.

• Act as the primary point of contact for department in gathering reports, presentations and executive summaries for senior leadership.

• Work closely with Chief Corporate Responsibility Officer to develop impactful OCR presentations for Management and Board of Directors.

• Lead and participate in special projects as assigned to support OCR strategic objectives

• Participate in bank wide initiatives, addressing requests or inquiries, and providing insights to cross-functional teams as needed.

• Produce departmental communications as needed

• Ad hoc assignments as directed

Reputation Risk Management

• Develop and maintain the Reputation Risk Management program document, ensuring it is reviewed and updated periodically.

• Design, implement and monitor internal controls to mitigate reputational risk while identifying metrics that serve as an early warning indicator to potential breaches of tolerance levels

• Conduct data collection (including action plans where required) and reporting for the Enterprise Risk Management Committee and Risk Committee

• Regular review of existing metrics to ensure relevance and appropriate thresholds and development of new metrics where appropriate.

• Serve as the point of contact for the New Activity Committee regarding Reputation Risk, providing initial assessments of new activities to determine reputation risk impact

Requirements

• Bachelor’s degree or higher preferred

• A minimum of 7 years of related experience in bank operations and/or a regulatory controlled environment required

• Operation, Administration and Project Management experience

• Proven track record of working collaboratively across cross-functional teams and driving strategic initiatives that align with organizational goals.

• Knowledge of the Financial Services industry preferred

• Excellent verbal and written communication, organizational, interpersonal, time management, presentation, and analytical skills

• Ability to accurately prepare and maintain files, reports, and correspondence

• Strong PowerPoint skills that can deliver articulate messages and tell a story

• Discretion while working with sensitive information, and comfort with ambiguity

• Ability to build and expand trusting relationships and partnerships within the organization

• Displays intellectual curiosity, integrity, and an entrepreneurial spirit

• Excel in managing competing priorities and thrive in a fast-paced dynamic environment.

The estimated salary range for this position is $127,000USD to $142,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-BY1

#LI-HYBRID

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.