Director, Business Systems Analysis

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Lead and define user business and functional requirements for enhancements and projects, complex production support and root cause analysis, defining technology business solutions, and implementing technology business solutions.  Assist and lead business units achieve their objectives by evaluating, designing, completing application configurations, developing and/or implementing efficient solutions.  Coordinate testing to ensure proper performance and creating diagrams and flow charts.  Serves as the primary liaison between the application vendor and end users.  Data Forensic and data flow through the downstream systems is a plus. Will often be asked to lead incidents, take ownership of small projects and follow up.  Strong organization and communication skills required.

Job Responsibilities:

• Work with end users and vendors to identify the features, advantages, and disadvantages of various software applications and other related processes.
• Coordinate and assist in leading application activities with the respective departmental users/owners with the input from management and provide recommendations.
• Organize and is accountable for the installation, upgrade, training, and information systems operational procedure documentation, problem resolution from the project or upgrade issues list and the ongoing enhancement process with the application systems assigned
• Identify and evaluate operational problems, troubleshoots and facilitates suitable solutions with those involved, documenting the resolutions, timely notifying the end users and closing out service tickets.
• Create and maintain document as necessary for operations and security audits
• Ensure compliance with all regulations, policies, and procedures.

Experience Needed:

• Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or GED is required.  Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration
• 8+ years experience in technology business analyst work is required.
• Experience is IT application support is required
• Familiarity with data analytics preferred
• PMP or Lean Six Sigma Green Belt or higher preferred
• Experience with agile process management
• Analysis and Review skills
• Excellent communication and coordination skills
• Excellent organizational skills
• Strong analytical abilities
• Highly versatile, be able to work on multiple projects simultaneously 

The estimated salary range for this position is $130,000.00 to $150,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.