Job Description

Date Active

Mar 7, 2022 2:10:04 PM

Requisition #


Hours Per Week



LI Jericho-LIJER




New York

Job Description/ Requirements


Since 1935, Webster Bank has been helping individuals, families and businesses meet their financial goals. As a leading regional bank, Webster’s strong foundation is built on our core values of responsibility, respect, teamwork, trust and commitment to our communities. Webster bankers remain our most valuable asset, and we pride ourselves on our diverse, equitable and inclusive work environment. Come join our team!



The Director, Business Risk-Credit Card is accountable for reviewing and assessing effective management and control of associated risks for Webster Bank’s Credit Card line of business.  As the first line of defense, this role is responsible for recognizing and understanding the policies and regulatory guidance that apply to the business processes, understanding and maintaining ownership of the risks and for developing and implementing a sound, sustainable and effective control environment.


This position will collaborate with the second line of defense on efficient risk mitigation programs to manage key requirements by implementing control processes, performing report reviews on a specified cadence and reporting on the status of outstanding control issues.  This role will drive activities aligned with work streams and activities required to lead the implementation of program required policies and procedures across all business lines. This includes all foundational risk components, risk identification, monitoring and assessment, and front-line monitoring initiatives. The position is also responsible for conducting all new Credit Card partner onboarding activities related to risk, as well as the subsequent post onboarding reviews.


The incumbent of this role must demonstrate strong leadership and collaboration skills, possessing an aptitude for leading and influencing cross functional teams and serve as the liaison between the first line business and risk functions in support of Credit Card related implementations and ongoing operations. This person must also have the ability to gather and analyze information to drive decisions and communicate them effectively to stakeholders throughout the organization. This position requires someone who will push the envelope and drive change in a thoughtful and collaborative way across the entire




Business Risk and Control


  • In conjunction with the business managers, develop, implement and maintain a strong risk and control culture within the business unit. Develop, manage and support multiple risk and control programs for the business unit including defining the strategy, approach, processes, quality, tools and reporting that provide risk management consistency and excellence. Work collaboratively as a member of the leadership team to develop a risk-based approach to partnership oversight.
  • Provide guidance and work closely with the business leaders to establish alignment with the Credit Card Risk Framework, Playbook and Operating Model. Implement and design QA/QC processes to support the monitoring of the included activities, to ensure risk mitigants are upheld.
  • Business Partner Oversight – administer onboarding activities, ongoing performance reviews and unwinding activities, as needed.  Monitor control assessment deliverables to ensure service level agreements stated within contracts are being met.  Assess and mitigate risks associated with new partner onboarding.  Perform end-to-end risk review performance reporting.

 Governance and Reporting

  • Administer activities associated with the design, implementation and ongoing maintenance of periodic reports to the business leadership comprised of the Control Assessment review results. Leverage data to ensure control assessment requirements and the required oversight is performed accurately and on time.
  • Develop and maintain qualitative and quantitative reporting that will be shared, reviewed by business leaders and regulators. Clearly articulate review results and any recommendations with a compelling articulation of how the recommendations enable the success of the Credit Card program.
  • Establish a control health check for all partner documentation that demonstrates adherence to all applicable Credit Card requirements and to ensure compliance with the Risk Framework are being met. Self-identify and resolve any issues as the first line. Ensure expedient and effective remediation for any issues identified from all sources (self-identified, compliance or risk, internal audit, regulators, external or generated by partners).
  • Adhere to all service level agreements with internal partners to ensure a safe and sound program. Provide optimal service to partners to ensure successful relationship management.    

Compliance Education


  • Maintain a detailed, current working knowledge of applicable bank regulations.   
  • Employ an approach that translates risk management practices into digestible objectives that both the business line and risk teams can understand and appreciate.  

Team Accountability

  • Ensure compliance with all regulations, policies, and procedures.




  • Expertise in SOME of the following: risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management)
  • Deep knowledge of Banking risk requirements, required; Credit Card Partnership constructs, preferred
  • In-depth working knowledge of risk management processes, including risk measurement and issue management
  • Experience with regulatory reporting and ideally regulatory interactions
  • Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
  • Extensive practical knowledge of MS Office tools (Excel, Word, PowerPoint)






  1. Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration
  2. Ability to fluently articulate strategy and operations; translating organizational strategies into clear objectives and action
  3. Deep understanding of ever-evolving governance processes and regulatory environments in the area of Credit Card (proprietary and co-brand) and banking industry
  4. Must have the ability to construct creative solutions while remaining strategic and tactical
  5. Strong business orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business.
  6. Data driven and analytical, while also being a creative thinker.
  7. Excels at managing multiple initiatives simultaneously within tight deadlines.
  8. Strong analytical, problem solving and planning skills.
  9. Strong communications, both verbally and written. Ability to influence others and establish/maintain collaborative relationships.



Application Instructions

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