Director Application Development - Verint, Zebra, Five9

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Summary

The Director, Application Development is accountable for delivering application production support and solutions to multiple customer facing business partner teams.  With a customer centricity mindset, you will partner with business, IT infrastructure (Telephony, Server, Cloud, Desktop) teams and suppliers to advance business objectives and ensure application production stability for key applications, tools, and platforms.

Duties and Responsibilities

• Application daily operations and production support activities, maintaining platform software currency, storage/CPU management, administer and configure TLS/SSL certificates, Incident Management support, and platform integration support (desktop, telephony, server, etc.)
• The role requires strong technical/operational knowledge and experience, ability to leveraging Microsoft Desktop/Server/SQL experience, understanding of web and cloud technologies, skills to understand/apply software patches/upgrades
• Proactively plan and lead small project efforts, responsible for setting action steps, remediating risks, communications and execution
• Demonstrate the ability to accurately analyze information and make sound decisions regarding technology-related projects, including prioritization, scope, system requirements, testing, and implementation
• Proactively provide guidance and support, developing solutions for call center and back-office operations, requiring the ability to assist in strategy and program roadmap development
• Continuously partner with business and IT leaders, end users and vendor partners to determine appropriate actions and effectively translate complex business requirements into technical requirements.
• Occasional off hour/weekend support as required by production needs

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) required.
• 5+ years advanced expertise in supporting Enterprise Platforms such as Verint, Zebra, Five9 IVR/IVA and general telephony and database technologies, performing systems administration, management, and monitoring functions.  Project Management/Agile experience desired.
• Foundational understanding and proven ability to assess, identify and resolve multi-tiered application and system related issues.  Advanced working knowledge of Windows desktop and server, SQL server, Databases, Exchange, Linux, Storage, Amazon Web Services, Salesforce, Microsoft 365 and Microsoft Azure technologies
• Strong verbal and written communication, very strong organizational, time management, project management, and analytical skills. 
• Proven ability to manage multiple tasks with shifting priorities and timeframes with experience in supporting large projects in the technology industry

• Demonstrated proficiency with Verint, Zebra, Five9, Windows Server/Desktop, networking, Active Directory and Domain configuration

• Act with a sense of urgency and a positive attitude to build working relationships

• Comfortable with the configuration, maintenance of Linux and Windows systems, patching, certificate updates, and other engineering activities

The estimated salary range for this position is $130,000.00 to $145,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.