Job Description

Date Active

Nov 22, 2022 3:41:36 PM

Requisition #


Hours Per Week



LI Jericho-LIJER




New York

Job Description/ Requirements

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. 

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Responsible for the daily activities associated with servicing commercial loan portfolios.  Responsible for accurate completion of transactions and maintenance of the loan. Some of the daily transactions include; responding to client queries, processing advances, payments, updating rates, reconciliation, updating payment methods, preparing payoff letters, calculating prepayment penalties, working with external counsel on preparation of assignments, responding to billing and payment inquiries, booking all loan types.  In addition, there are several exception reports that are monitored and actioned to proactively monitor the risk of the portfolio. A successful loan servicer works closely with  the Closing Team, Real Estate Administration Team,  Managing Directors and their teams, Credit, Asset Recovery, Collateral Management, Deposit Operations, Legal, Finance, Quality Control and Compliance. Ensure compliance with regulatory requirements and with bank's policies and procedures. 
  • Responsible for the accurate and timely preparation of payoff letters.
  • Assures that financial transactions are accurately reflected on the banks books which financially impact the Bank.
  • Handles and books more straight forward extensions and renewals. Monitors and clears exceptions in a timely fashion.
  • Responds to Service Request and emails relating to commercial queries in a courteous manner and within established SLA?s. Queries includes billing, loan maintenance, advance requests and payment processing. 
  • Participates in special projects and performs additional duties as required.
  • Works under supervision of the loan servicing supervisor to service the commercial loan portfolio.
  • Assist in maintaining the rate index tables with multiple systems.
  • Ensures that all suspense items are posted accurately and borrower received credit for their payment within the established SLA.
  • Handles client escalations with supervision.
  • Identifies and escalates opportunities for risk. Actively works to identify areas of process improvement.
  • Ensure compliance with all regulations, policies, and procedures.
  • For this position you will need at least, 2-5 years commercial lending administration banking experience
  • Candidates with advanced degrees (Associate's, Bachelor's, and/or Masters) preferred, yet a High School diploma or GED is required.  Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills and team orientation.
  • Excellent multi-tasking skills.
  • Effective time management, organizational and prioritization skills.
  • Working knowledge of Microsoft Office product suite and certifications as applicable to the position.

The estimated salary range for this position is $26.00 HR to $38.00 HR. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.




Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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