Job Description

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Collections Associate/ Coordinator will handle standard residential, consumer and business in and outbound collections calls,  letter production & mailing, return mail processing and other collections functions.  More than 75% of the day is spent on in and outbound calling

1. Work assigned Collections Calling Queues in a timely manner, ensuring that all Collection calls are documented with clear, concise case notes in the servicing system of record.

2. Use verbal and written communication channels to make Quality Right Party Contact (QRPC), using established caller authentication to ensure the privacy of customer’s data.

3. Discuss the delinquency with the Borrower and determine:

·       Reason for Default (RFD),

·       If the Hardship/ Financial Difficulty is resolved, temporary, ongoing or permanent,

·       Property Occupancy / Condition,

·       The Borrower's ability to repay the Delinquency.

4. In each Quality Right Party Contact (QRPC), achieve one or more of the following outcomes:

·       Collect past due payments.

·       Accept a Promise to Pay or Short- term Repayment plan.

·       Discuss or recommend alternate options for resolving the Delinquency through Loss Mitigation.

5. Conduct thorough skip tracing efforts as needed and maintain accurate, complete records of results

6. Prepare and mail prompt and accurate Collection communications to include: 

·       Mild, Medium, and Strong letters.

·       Early Intervention Letters

·       45 Day Letters

·       60 Day Letters

·       State specific Default letters.

7. Process payments by Phone, handling all related administrative work (Tasks, Workflows, Corrections) as needed.

8. Process Drafts and Checks returned for Insufficient Funds, Account Closed, Return to Maker, or Stopped payment sending applicable communications to the borrower.

9. Other duties as assigned by Department Manager.

The estimated salary range for this position is $20.00 to $22.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.



    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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