Job Description

Date Active

Aug 26, 2022 9:28:40 AM

Requisition #


Hours Per Week



Remote - Nationwide




Job Description/ Requirements

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. 


Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!


This Is What You Will Do (Position Summary)

At Webster Bank, our financial intermediation activities are organized broadly around three distinct lines of business: the Consumer Bank, the Commercial Bank, and HSA Bank.

This position will be aligned with the Commercial Bank.

As part of Webster Bank’s robust risk management approach, the Commercial Bank utilizes Sageworks (Abrigo) – a web-based platform that enables the day-to-day execution of hundreds of bankers.  Abrigo’s lending and credit risk modules are leveraged by lending/underwriting, portfolio management, credit administration, and operations teams to drive increased visibility into the bank’s loan portfolio and to streamline our internal risk management processes.


The Commercial Bank is hiring a Business Systems Manager – Credit responsible for working with all stakeholders to facilitate and lead Sageworks roadmap activities for Commercial. Position will be responsible for the day-to-day execution, administration, and maintenance of the lending / credit risk software. This individual will work with the team to improve the products usability and employee engagement through process improvements, system enhancements, and user training. The position calls for significant collaboration with the Commercial Bank’s various business units and will provide high visibility into all levels of the organization.


You Will Be Responsible For (Major Duties and Responsibilities)

  • Product Manager of Sageworks - Partner with Lines of Businesses, Credit, Operations, and IT teams to define product needs and opportunities. Manage system enhancement prioritization, implementation, and adoption process.
  • Serve as the front line (colleague facing) subject matter expert – Develop an intimate understanding of the bank’s implementation of Sageworks including the modules and data fields utilized, the data sources required to effectively operate the software, and the core data outputs derived from the software
  • Ongoing maintenance and improvement of templates / custom fields
  • Ongoing access control maintenance – Approve access for new joiners and colleagues that transition roles; monitor user access levels in conjunction with business unit leaders
  • Build out internal knowledge collateral – Create and maintain user procedures, including training for system navigation / foundational tasks that underpin most colleague’s daily usage
  • Provide new hire training
  • Collaborate with various divisions around the bank –Work with several cross-functional teams to ensure daily system usage and monthly/quarterly risk reporting are in line with bank requirements
  • Bank-wide communication – Proactive outreach to all system users and stakeholders regarding system enhancements (by the Abrigo team), product issues, and short-term impacts to system performance; also includes direct communication with vendor and/or internal IT partners to address data issues or system enhancements



  • Bachelor’s degree; preferably in a business or data science subject area
  • At least 5 full years of experience in the financial services industry or technology space, with experience in one or more of the following areas: lending / loan origination, underwriting, portfolio management, credit reporting, credit administration, product management, financial analytics
  • Strong analytical and operational capabilities, with an ability to manage projects and timelines while effectively managing stakeholders
  • Strong written and verbal communication skills; ability to produce high-quality, succinct deliverables
  • Highly collaborative, strong interpersonal skills and cross-functional team experience; ability to lead and influence
  • Strong competency in Microsoft Office suite – including Excel and PowerPoint
  • Familiarity with Sageworks, while not entirely a need to have, is strongly preferred – similar systems include Moody’s Credit Lens, Credit Track, nCino, Black Mountain, Salesforce
  • Location: Remote




Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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