Business Analyst, Process Improvement

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The OpEx (Continuous Improvement) Business Analyst is responsible for identifying opportunities to enhance operational efficiency, reduce waste, and improve service delivery through the use of process analysis and continuous improvement methodologies. This role will assist and facilitate (as required) cross-functional workshops, document current and future state process maps, and support the implementation of process improvements across the organization.

Key Responsibilities

• Lead the creation and maintenance of process documentation using tools like Lucidchart, Visio, or Bizagi.

• Conduct end-to-end process reviews to identify inefficiencies, bottlenecks, and opportunities for improvement.

• Assist and Facilitate (as required) workshops with stakeholders to map current state and design optimized future state processes.

• Apply Lean, Six Sigma, and other continuous improvement methodologies to identify and implement process improvements.

• Support the development of KPIs and metrics to evaluate process performance.

• Collaborate with business units, IT, compliance, and operations to gather requirements and validate process changes.

• Build strong relationships with stakeholders to drive engagement in continuous improvement initiatives.

• Communicate findings and recommendations clearly through presentations and reports.

Requirements

• High school diploma or GED required. Advanced degree-Associates, Bachelors, Masters, etc.-preferred.

• 3+ years of relevant experience.

• Strong knowledge of Microsoft Office suite, especially advanced Excel functions.

• Excellent communication, project management and problem-solving skills required.

• Proficiency in process mapping tools (e.g. Lucidchart, Visio, Bizagi)

• Experience with Lean, Six Sigma or other CI methodologies

• Strong analytical, facilitation and problem-solving skills (including strong collaborative skills)

• Strong written and verbal communication skills

The estimated salary range for this position is $75,000.00 to $89,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.