Banking Center Associate Relationship Banker
Date ActiveAug 26, 2022 8:39:46 AM
Hours Per Week40
Location25 Stuart St-MASU9
Job Description/ Requirements
Relationship Banker 1 (02S003)
The Relationship Banker I role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals, based on Webster’s Strategic Guidelines. The role will process all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer’s financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication.
- Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available
- Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
- Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions
- Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
- Expected to achieve/ exceed both individual and team goals in sales, service and operations
- Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
Education, Experience & Skills
- High school diploma/GED required; Associate’s or Bachelor’s degree preferred.
- 2-3 years of customer service and needs-based banking sales experience preferred.
- Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.
- Self-starter and highly motivated.
- Working knowledge of all products and services
- Keeps current with all systems used for branch transaction processing.
- Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment
- Language of Mandarin/Cantonese preferred