Asst Banking Center Mgr

Date Active

Requisition #

Hours Per Week

Location

City

State

Job Description/ Requirements

• Observe and coach the entire branch team in a timely and effective manner
• Provide input and recommendations in support of the employee performance management and counseling processes.
• Promote teamwork and a positive working environment in order to achieve team goals.
• Assist in the establishing of development goals/plans for self and staff members.
• Meet/exceed individual development goals and objectives.
• Assist in the interview selection process under the guidance of the Branch Manager.
• Assist in the facilitation of and reinforcement of team-training sessions consistent with Webster's Sales & Service process.
• Make recommendations to reward and recognize performance of team members utilizing established programs and sources.

Sales & Service

• Consistently meet/exceed all sales goals, retention goals and customer service standards
• Model behavior consistent with the Webster Sales and Service Process.
• Assist branch manager in developing, implementing, and managing a detailed business plan and participate in establishing team sales and service goals.
• Build strong internal/external relationships through ownership of problem solving and follow through.
• Participate in and encourage team involvement in team and telemarketing events and community involvement efforts.
• Effectively utilize decision/exception tools to support valuable customer retention.
• Ensure excellence in customer service and maintain service standards.
• Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
• Commit to add positive growth to Webster as a whole by assisting with the coaching of staff to cross sell products and services.

Operations & Compliance

• Ensure compliance with Federal and State laws as well as Webster Bank policies and procedures. Meet/exceed branch evaluation requirements.
• Assist with the completion of required periodic audits and inventories on a timely basis.
• Assign duties and schedule workflow on a daily basis. Schedule all branch employee shifts to meet customer service needs.
• Assist in the compliance of all aspects of the Leadership Scorecard

Financial

• Assist with the achievement of year over year profitability through daily expense management consistent with the branch P&L statement.
• Ensure the prevention of fraudulent activities through adherence to bank policies and procedures.
• Ensure fee waivers and rebates are granted within bank guidelines.

Other duties as required.

REQUIREMENTS

A) Education:

• High School/GED required.
• College Degree or some college coursework is preferred.

B) Experience:

• 2-3 years customer sales/service experience.
• 1-2 years supervisory experience. Demonstrated success in leading, coaching, and motivating.

C) Job Skills/ Knowledge:

• Demonstrated leadership ability.
• Strong customer service skills.
• Knowledge of sales and relationship skills.
• Coaching skills.
• Working knowledge of computer and processing skills (E-mail, Intranet, Internet, Word, Excel, etc.).
• Ability to learn all software systems that support branch transaction processing.
• Awareness of small business, other investment products, mortgages, and lending services.
• Ability to develop and utilize teller skills to provide staffing flexibility, as required.
• Ability to work with a diverse work force and customer base.
• Strong commitment to achieving personal growth and success.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to attain required licenses as necessary.
• Understanding of Webster and Retail Banking mission goals and strategies and roles of key business partners

PHYSICAL DEMANDS/WORKING CONDITIONS

• Typical office environment/working conditions

REQUIRED COMPETENCIES

Coaching-facilitating the development of others knowledge and skills; providing timely feedback and guidance to help them reach goals.

Team Building- actively participating as a member of a team to move the team toward the completion of goals. One who concentrates efforts on the betterment of the team rather than themselves

Communication Skills-verbal, written, formal and informal, interpersonal, active listening.

Relationship Building- strong interpersonal skills, credibility.

Customer Service Orientation-making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.

Persuasiveness-using appropriate interpersonal skills and communication methods to gain acceptance of an idea, plan, activity, or product from prospects and existing customers.

Influencing and Negotiation -persuasively communicates ideas and proposals; provides compelling rationale for arguments; builds a broad base of support among key stakeholders; negotiates win/win solutions.

Integrity-maintaining social ethical and organizational norms, firmly adhering to codes of conduct and ethical principles.

Detail Oriented-knowing and adhering to all pertinent policies, procedures, and communication; effective follow through and reinforcement.

Analytical Thinking- identify resources, collect data, determine relevant relationships, identify key issues, complete analysis, draw conclusions, and choose most appropriate action.

General Business Knowledge- such as understanding on a rudimentary level: Accounting, Finance, Management, Marketing, Information Technology, and Human Resources.

Decisiveness- making the right judgement call at the right time.

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