Job Description

123 Bank Street-NH500
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935 by Harold Webster Smith, our focus has always been to put people first--doing whatever we can to help individuals, families and businesses achieve their financial goals. And while we've grown into a leading commercial bank, we remain passionate about serving our customers, supporting our communities, and making a difference in people's lives. We can make a difference in your life, too. By empowering you to build the meaningful career you've been looking for.
Responsibility, respect, trust, teamwork and citizenship are the values on which Webster was founded. Together we call them The Webster Way, and they are what set us apart as a bank and an employer. Guided by these values, we put people first - working hard to live up to our customers, and each other, every day.
Job Summary:
Under the guidance of respective Sr. Fiduciary Services Officers and Fiduciary Services Officers, provide client service and relationship management within a team environment to Webster Private Bank Clients. Responsibilities:
  1. Provides both proactive and reactive service to clients, by anticipating their needs, and responding to their inquiries in a timely basis. Provides effective and timely support to officers on projects, and more complex accounts. Monitors all assigned accounts in accordance with established policies and procedures.
  2. Conducts account research for tax preparation analysis, preparation of payment authorizations and income accruals, resolving remittance, income collection, tax payment and securities transfer issues. Gathers data from clients, other departments, and other banks for analysis.
  3. Prepares summary reports and accountings for distribution payouts, discretionary and guardian ad litem payments, tax preparation analyses and resolution of account transaction issues.
  4. Resolves standard account transaction issues and recommends action/changes which have significant impact to client account. Ensures timely, accurate adjustments.
  5. Determines and authorizes payment of bills from account income or principal. Requests trades/transfers of funds to raise necessary cash.
  6. Prepares detailed discretionary actions to be brought before the Discretionary Committee ( if required ) in a timely manner and prior to the disbursement of funds. Assist fiduciary team in the preparation of specialty reports for use in client meetings and sales presentations.
  7. Provide effective and timely support to senior level officers in regards to projects and/or more complex accounts.
  8. Scan all pertinent documentation into document-imaging system as required by record retention guidelines.
  9. Minimizes overdrafts, as measured by periodic overdraft management reports.
  10. Maintains the integrity of all trust files and underlying systems.
  11. Perform special projects as needed.
  12. Responsible for maintenance of data on various bank systems.

Job Skills/Knowledge:

  • Bachelor's degree preferred.
  • 2+ years of professional experience, preferably in a fiduciary setting.
  • CTFA and/or CFP designation a plus.
  • Knowledge of Federal/State tax, probate or estate laws and regulations a plus.
  • Strong analytical ability and problem-solving skills
  • Excellent relationship management, customer service and responsiveness to client needs
  • High level of problem solving and ability to deal with sensitive issues and clients
  • Ability to handle confidential matters judiciously
  • Knowledge of the interpretation and application of trust documents
  • Detailed oriented and accurate
  • Ability to multi-task and prioritize

Technical Skills:

  • Microsoft Office with advanced Excel and Word skills
  • Knowledge of trust accounting systems

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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