Associate, Commercial Loan Servicing

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Responsible for the daily activities associated with servicing commercial loan portfolios. Responsible for accurate completion of transactions and maintenance of the loan. Some of the daily transactions include:

-Processing advances, payments, checks and updating payment methods

-Processing payoffs upon receipt of wire or check on loan system

-Processing funding sheets within the SLA expiration time

-Processing escrow and insurance disbursements as received

- Preparing payoff letters and calculating prepayment penalties in a timely manner

-Transferring funds from accounts and initiating wires

-Responding to billing and payment inquiries

-Assures that financial transactions are accurately reflected on the bank’s books which financially impact the Bank

-Responding to client queries and working with external counsel on preparation of assignments

-Monitors and clears exceptions in a timely fashion

-Responds to Service Request and emails relating to commercial queries in a courteous manner and within established SLA’s. Queries includes billing, loan maintenance, advance requests and payment processing

-Participates in special projects and performs additional duties as required

-Works under supervision of the loan servicing manager to service the commercial loan portfolio

-Ensures that all suspense items are posted accurately and borrower received credit for their payment within the established SLA.

-Handles client escalations with supervision.

-Identifies and escalates opportunities for risk. Actively works to identify areas of process improvement.

-Ensure compliance with all regulations, policies, and procedures.

-Perform Other duties as needed.

In addition, there are several exception reports that are monitored and actioned to proactively monitor the risk of the portfolio. A successful loan servicer works closely with the Closing Team, Real Estate Administration Team, Managing Directors and their teams, Credit, Asset Recovery, Collateral Management, Deposit Operations, Legal, Finance, Quality Control and Compliance. Ensure compliance with regulatory requirements and with bank's policies and procedures.

Qualifications

For this position you will need at least, 1 year commercial lending administration banking experience

Candidates with advanced degrees (Associate's, Bachelor's, and/or Masters) preferred, yet a High School diploma or GED is required. Candidates with some combination of coursework and experience, or else extensive related professional experience, are eligible for consideration.

Strong verbal and written communication skills.

Strong interpersonal skills and team orientation.

Excellent multi-tasking skills.

Effective time management, organizational and prioritization skills.

Working knowledge of Microsoft Office product suite and certifications as applicable to the position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.