Job Description

Date Active

Jun 14, 2022 11:32:47 AM

Requisition #


Hours Per Week



1515 N Rivercenter Dr-WI501





Job Description/ Requirements

At HSA Bank, we’re working toward a world where everyone is empowered to save for a healthy future. By providing the right tools and resources, we make it simple for our 3 million members nationwide to maximize their savings for healthcare and long-term goals. As a leader in health accounts for over two decades, we continue to innovate. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.


Are you ready to join us?


Position Summary

Provide creative and technical contributions to support business-critical applications/services/files. Respond to, identify, and resolve application/services/files-specific issues as they arise for internal and external stakeholders in multiple operating environments.


Major Duties and Responsibilities

  • Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
  • Become familiar with the organization's operational processes and how they interact and leverage applications.
  • Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
  • Monitor application-related jobs, processes and performance using available tools, logging databases, and the feedback of internal stakeholders.
  • Contribute as a member of an Agile scrum team, pulling in user stories when new issues arise and providing feedback in grooming sessions.
  • Work collaboratively within the scrum team, IT department and internal operations teams.
  • Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
  • Be available and responsive in the team's on-call rotation in the event of production issues after business hours.



Education, Experience, and Skills

  • Bachelor’s Degree in related field required.
  • 1 - 4 years of professional IT experience.
  • Solid understanding of current/planned system service levels and disaster recovery procedures.
  • Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
  • Proficient in troubleshooting in production environment (e.g. spot errors/exceptions in logging database).
  • Experience with ServiceNow and production support process.
  • Experience with MS SQL and stored procedures.
  • Experience with PowerShell.
  • Worked in Agile/scrum team.
  • Basic knowledge of Visual Studio and .NET.
  • Experience with AWS environment.
  • Familiar with Confluence and Jira.
  • Excellent communication skills.





Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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