Analyst - Infrastructure Engineering

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

A key member of our Infrastructure Engineering team primarily responsible for installing, configuring, and supporting network infrastructure hardware and operating systems. Consistently strives to ensure a high level of security and performance. Also responsible for working with vendors, business lines and IT colleagues to ensure that all network systems have maximum uptime, providing fast and reliable connections for employees to get their work done promptly.  

Job responsibilities

• Apply a strong understanding of networking concepts: Including TCP/IP, subnetting, routing, switching, and network security - to design, implement, and maintain secure and efficient network infrastructures.

• Work with routers, switches, firewalls, and other network hardware and monitoring tools

• Troubleshoot and problem-solve to diagnose and resolve connectivity issues

• Collaborate and communicate effectively with other IT professionals and stakeholders

• Use a general understanding of AWS & Azure components and related connectivity domains to complete work.

• Independently support service delivery operations and service request processing

• Lead and support on site and remote technical troubleshooting activities and issue remediation

• Work with Service Desk, Service Design, Applications, Security and other teams to identify and resolve escalations and outages

• Troubleshoot issues and incidents with various IT teams and internal business colleagues to a timely resolution

• Regularly communicate with other IT lines regarding scheduled IT activities and maintenance

• Oversee small project logistics and resource allocations

• Maintains a high level of proficiency in inventory tracking, system administration and documentation.

• Manage third party IT service provider relationships with Telco’s and hardware vendors, etc.

• Analyze data and identify trends, patterns and design opportunities for improvement

Experience needed for the role

• Bachelor's degree preferred or equivalent work experience

• Experience with leading technical deployments and projects

• Experience with data networking, ticketing, inventory, monitoring systems and related applications

• Strong technical and analytical aptitude

• Ability to multitask and remain detail oriented

• Demonstrate excellent verbal and written communication skills

• Organized an able to create high-quality auditable documentation

The estimated salary range for this position is $70,000USD to $90,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.