Job Description

Date Active

Aug 30, 2022 9:29:31 AM

Requisition #


Hours Per Week



436 Slater Road-HF308


New Britain



Job Description/ Requirements

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. 

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!


As a member of the Payment Operations Team, you will be responsible for the daily processing of both originated and received ACH transactions. Additional processing of customer profile setups, REG E claims, stop payments, and suspected OFAC hits required. ACH Ops works closely with the REG E/ATM dispute team. Cross training for bench strength will be part of this position.     


  •  Facilitate the processing of ACH origination files and returns adhering to internal and industry deadlines. 
  •  Process the daily ACH exception returns file.
  •  Process daily service requests from the Financial Centers including but not limited to: Revocations, Reclamations,   Claims and Death Notices.
  •  Process new client setups assuring documentation is accurately completed.
  •  Identify and recommend changes/enhancements for daily tasks to management when appropriate.
  •  Ensure compliance with all regulations, policies, and procedures.
  •  Assist branch and call center employees with customer escalations. 


  • For this position, you must have at least 5 years of banking experience.
  • Customer Service experience preferred.
  • Comfortable working in a fast passed environment



  •  Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or   GED is required. 
  • Working knowledge of Microsoft Office product suite and certifications as applicable to the position.
  • Excellent written and verbal communication skills.
  • Knowledge of REG E and/or NACHA rules preferred. 



Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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