Job Description

Date Active

Jun 2, 2022 8:09:42 PM

Requisition #


Hours Per Week



436 Slater Road-HF308


New Britain



Job Description/ Requirements

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. 

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!


As a member of the Payment Operations Team, you will be responsible for the daily processing of both originated and received ACH transactions. Additional processing of customer profile setups, REG E claims, stop payments, and suspected OFAC hits required. ACH Ops works closely with the REG E/ATM dispute team. Cross training for bench strength will be part of this position.     


  •  Facilitate the processing of ACH origination files and returns adhering to internal and industry deadlines. 
  •  Process the daily ACH exception returns file.
  •  Process daily service requests from the Financial Centers including but not limited to: Revocations, Reclamations,   Claims and Death Notices.
  •  Process new client setups assuring documentation is accurately completed.
  •  Identify and recommend changes/enhancements for daily tasks to management when appropriate.
  •  Ensure compliance with all regulations, policies, and procedures.
  •  Assist branch and call center employees with customer escalations. 


  • For this position, you must have at least 5 years of banking experience.
  • Customer Service experience preferred.
  • Comfortable working in a fast passed environment



  •  Candidates with advanced degrees (Associates, Bachelor’s, and/or Master’s) preferred, yet a High School diploma or   GED is required. 
  • Working knowledge of Microsoft Office product suite and certifications as applicable to the position.
  • Excellent written and verbal communication skills.
  • Knowledge of REG E and/or NACHA rules preferred. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online