Job Description

Date Active

Dec 8, 2020 12:00:00 AM

Requisition #


Hours Per Week



200 Executive Blvd South-HF433





Job Description/ Requirements

Since 1935, Webster Bank has been helping individuals, families and businesses meet their financial goals. As a leading regional bank, Webster's strong foundation is built on our core values of responsibility, respect, teamwork, trust and commitment to our communities. Webster bankers remain our most valuable asset, and we pride ourselves on our diverse, equitable and inclusive work environment. Come join our team!
Job Summary:
The Operational Risk Program Manager will lead the development, implementation and maintenance of the risk and control library framework. This includes development, implementation and maintenance of the repository and related policies, procedures, and program controls. The successful candidate will be able to understand and interpret concepts, expectations and requirements, and translate them into a scalable and sustainable operational risk program, successfully implement it and support ongoing program execution using a GRC tool.

· Provides thought leadership to develop and implement operational risk management program, framework and infrastructure (including policy, procedures, tools, templates) supported by a GRC technology

· Leads change: guides and energizes others, models adaptability, and inspires strong organizational performance through periods of transformation, ambiguity, and complexity

· Synchronizes initiatives and plans with other program managers

· Working with business leads, defines business process in alignment with strategic objectives

· Partners with other functions to identify solution approaches and assess, evaluate and provide recommendations for path forward

· Accountable for creating, sustaining and improving the program and its ongoing maintenance

· Periodically, revisits, and refines the program based on lessons learned


· Bachelor's degree in Business, Economics, Finance or related field

· At least 8 years of experience in operational risk management or related discipline in banking/financial services industry with thorough understanding of banking products services and processes

· At least 5 years of experience in developing/implementing risk and controls frameworks, risk and control assessments, and/or internal control testing/evaluation. Banking experience a plus.

· Project management experience implementing large scale projects with cross-functional impact.

· Understanding of regulatory environment, frameworks and requirements

· Proven thought leadership capabilities, creative thinking skills, ability to drive change

· Ability to deal with ambiguity and make decisions under pressure and with imperfect information.

· Highly organized. Ability to prioritize competing priorities and conflicting demands to meet deadlines

· Proven ability to effectively influence and consistently build strong lasting working relationships with stakeholders across all levels.

· Excellent written, verbal communication skills. Ability to express complex ideas using simple terminology.

· Proven problem solving, critical thinking and facilitation skills.

· Excellent work ethic, accountability, integrity, high degree of autonomy and personal drive

· Proficient with using technology and tools/systems with strong Excel skills and database experience

· Experience using GRC tools (ex: Archer, MetricStream, LogicManager, ServiceNow) a big plus


Application Instructions

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