Job Description

Date Active

Dec 19, 2022 2:53:51 PM

Requisition #


Hours Per Week



200 Executive Blvd South-HF433





Job Description/ Requirements

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. 


Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!


Job Description


  • Field calls received direct from Clients, the Contact Center, Financial Centers, and other Line of Business departments looking for assistance. – Call volumes can be high.
  • Perform a wide variety of operational and customer service tasks.
  • Research and resolve loan related issues which may include missing payments, disputed account history or transactions, document requests and general loan related questions.
  • Ability to review loan documents and provide details of such to Clients and Colleagues.
  • Perform accurate data input into a variety of loan servicing systems.
  • Receive and review incoming loan items, contacting appropriate resources as needed.
  • Ability to follow procedure and looks for ways to improve processes while being able to pivot during times of fast pace.  
  • Ensure all client requests are answered in a timely, efficient, and accurate manner while adhering to department Service Level Agreements.
  • Assist with receiving, sorting and log codding mail items.
  • Assist with large volume of mailings and year end items, such as Mortgage Tax Forms.
  • Assist with general Escrow questions.
  • Process Draft by Phone payment received via Contact Center.
  • Ensure compliance with internal controls, credit policies, regulatory requirements, and ongoing risk management.
  • Operate within a team environment as well as self-directed.
  • Ability to determine negative trends and know when to report to management.
  • Other duties as assigned.


Experience/ Requirements

  • Required Education: A High school education or GED.
  • Customer Service and Call Experience Required.
  • Previous Residential/Consumer loan servicing experience or loan document knowledge preferred.
  • MSP/Black Knight Experience Preferred.
  • Excellent interpersonal skills -Must be able to professionally communicate effectively with Clients and Colleagues both verbally and written. Efficient grammar skills.
  • Excellent organizational skills and attention to detail is critical as well as the ability to multi-task.
  • Active listening skills, with the ability and drive to provide superior service.
  • Efficient and Client friendly problem-solving skills required.
  • Demonstrate accountability and take ownership to improve performance and deliver great results.
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and decimals. Ability to use a basic calculator.
  • Ability to work in both a self-serve and team setting with respect to all team members.
  • Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service.
  • Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace.
  • Strong skills operating a personal computer.
  • Ability to assume responsibility, display initiative, exercise good judgment, and make and act upon decisions with minimal supervision.

The estimated salary range for this position is $18.00 HR to $20.00 HR. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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