Job Description

Date Active

Oct 13, 2022 9:47:47 AM

Requisition #


Hours Per Week



436 Slater Road-HF308


New Britain



Job Description/ Requirements

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer. 

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Position Summary:

This position is responsible for analyzing fraud trends and patterns through trusted metrics for the Fraud and Loss Management Department.  The Director is responsible for day-to-day direct supervision of a team of fraud analysts working to identify fraudulent transactions. The position works to update and maintain department metrics and ensure responsibilities are being completed in a timely and accurate manner.  Attract, retain, and develop talented fraud professionals to build bench strength within the team.


  • Supervise the department’s day to day responsibilities, including transaction monitoring, new account reviews, overdrawn account review, exception processing, and phone queue.
  • Lead a team that is responsible for daily item processing, handling calls into the fraud dept call queue, monitoring Loss Management mailbox, and working in close collaboration with fraud prevention analysts.
  • Educate, train, and develop team on effectively and efficiently identifying and reporting suspicious activity.
  • Collaborate with other lines of business to ensure appropriate mitigation of fraud risks.
  • Responsible for ongoing review and refinement of department procedures and reporting.
  • Conduct analysis of losses and prevented losses to make recommendations for adjustments to fraud prevention strategies based on analysis.
  • Work with vendors and internal partners to better understand the fraud prevention tools, their capabilities, and assess where improvements can be made.
  • Identifies risks, operational deficiencies, and trends through analysis of historical loss information. Stays up to date on developments and trends in the industry.
  • Recommends and implements actions to ensure such risks are appropriately understood and mitigated.
  • Monitors daily workflow to ensure compliance with departmental policies and procedures.
  • Develops, trains, recommends, and implements goals, standards, policies and procedures for team. 
  • Build cross-divisional relationships and partnerships to establish service level agreements that minimize risk and improve operational efficiency across the organization.
  • Attract, retain, and develop a team of talented fraud professionals.
  • Provide continuous support to the Manager of Fraud Services.


  • BS preferred or equivalent work experience.
  • 7 + years of experience in retail operations, accounting, branch supervision, compliance, or a related field.
  • 2+ years of supervisory/managerial experience preferred.
  • Basic understanding of accounting procedures, banking regulations and banking guidelines.
  • Strong analytic and computer skills – Microsoft Word, Excel, Power Point.
  • Ability to work independently in high volume environment with attention to detail.
  • Ability to be flexible with work hours and daily workload requirements depending on need.



Equal Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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